CLEAN IT PWS, LLC
CUSTOMER CONTRACT
March 1, 2023
This Customer Contract (the “Contract”), by and
between Clean It PWS, LLC (“Company”) and Client,
sometimes referred to herein collectively as the “Parties”, is
made effective the moment that Client accepts Company’s
proposal or estimate.
WHEREAS, Company wishes for Client to understand Company’s expectations in
exchange for the services Company provides;
WHEREAS, Company wishes to provide
residential and commercial exterior cleaning services, such
as pressure washing, soft washing, roof cleaning, window
cleaning, deck cleaning, and gutter cleaning services to
Client in accordance with the terms of this Contract.
WHEREAS, Client wishes for Company to perform the aforementioned services at
Client’s property in accordance with the terms of this
Contract.
NOW, THEREFORE, for good and valuable
consideration, including but not limited to the consideration
described below, the receipt and sufficiency of which are
hereby acknowledged, the Parties agree as follows:
- Acceptance of Terms. Client understands that by accepting an estimate provided
by Company, Client agrees to all of the terms and
conditions contained in this Contract. Client
authorizes Company to accomplish the job specified
in the estimate. Client further agrees to hold
Company harmless for any property damage not
caused by Company’s negligence. Company is not
responsible for damages already noted during pre-
inspection, when providing an estimate, or during
on-site pre-work inspection, including but not
limited to, damages to loose siding, paint, wood,
trim, windows, oxidation, landscaping, or roofing.
- Binding Agreement. This Contract serves as a binding agreement between Client
and Company. This Contract constitutes the sole
and entire agreement between the parties hereto and
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CLEAN IT PWS, LLC
no modification of this Contract shall be binding
unless signed by all parties or assigns to this
Contract. No representation, promise, or
inducement not included in this Contract shall be
binding on any party hereto.
- Authorizations.
a. Client shall allow Company, its employees, and
representatives access to Client’s property to
accomplish the requested cleaning services. Client
further agrees to allow Company to visit the
property prior to the date of service for assessment
and after the services were performed for a follow-
up check. The aforementioned visits may be done
with short or no notice.
b. On the date of service, Client agrees to allow
Company to use the residential/commercial water
source via an outdoor spigot. In areas where well
water is used or there is low water pressure, Client
agrees to provide advance notice of such conditions
so Company can prepare and bring an adequate
amount of water for the cleaning service. In the
event Company is required to supplement the water
supply, Client understands that additional charges
will be assessed to Client as extra equipment is
needed to transport water and feed the water from
the tanks. These additional fees will vary depending
on factors like location and the quantity of water
needed.
c. Company equipment is powered by Company’s
systems, so Company will not connect to Client’s
home’s electrical supply. Company’s crew members
will inspect Client’s spigot to ensure that there is no
damage in it and the area surrounding. Client’s crew
members will take before and after photographs
documenting the condition of the spigot. Client
agrees that Company shall not be held liable for
either previously damaged spigot issues or issues
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CLEAN IT PWS, LLC
outside Client’s home unrelated to cleaning
services.
d. Company cannot proceed with any washing or
cleaning service if Client has ongoing construction
and/or home improvement projects going on. Client
is hereby advised to schedule Company’s services
to be performed on dates when no construction and/
or home improvement projects are being completed.
e. During unavoidable circumstances, such as
emergency or inclement weather conditions,
Company shall perform the requested cleaning
services on the next available business day. Client
acknowledges that as much as Company wants to
accommodate a quick reschedule, Company has
other considerations to take into account such as
working with other scheduled clients and weather
situations.
- Payment Terms.
a. Unless otherwise agreed by the parties in writing,
payment is due upon the completion of work.
Company accepts all forms of payment including
cash, check, or credit. If paying with credit,
Company accepts pay through a credit card
processor link or the office for the privacy and
security of Company’s information. Any invoice or
scheduled payment over 15 days past due will be
subject to a 7% late fee. If any invoice or
scheduled payment goes 30 days past due,
Company shall have the right to file a civil suit to
collect the outstanding debt. Company further
reserves the right to refuse to continue to do
business with a client who is currently past due or
who has been 30+ days past due more than once.
b. If Client and Company have a net 30 days’ payment
schedule, Client must have payment submitted to
Company within a 30-day grace period. Time is of
the essence. Any invoice or scheduled payment
that is 30 days past due after the date of the
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CLEAN IT PWS, LLC
Contract will be subject to a 7% late fee. If
payment is not received within 60 days of the due
date, Company reserves the right to file a civil suit
to collect the outstanding debt. Company further
reserves the right to refuse to continue to do
business with a client under a payment schedule
who is currently past due or who has been 60+ days
past due more than once.
- Risks and Releases of Liability.
a. Company has expert technicians who operate the
equipment used in any cleaning service. Company
always takes extra precautions not only to keep
Company’s technicians safe but also to avoid
causing any damage to Client’s property. Company
understands the type of pressure that a surface needs
when cleaning, like the use of low pressure on
delicate surfaces. However, damage can be
inevitable due to various reasons like poor
maintenance, neglect, or low-grade building
materials. Client is advised to implement routine
maintenance on the home’s surface and also ensure
a watertight seal to the home before the date of
cleaning to avoid damage. Company shall not be
held liable for any damages that occur due to
improper maintenance, neglect, or low-grade
building materials.
b. On the date of the cleaning service, Company will
note any pre-existing damage to the area to be
serviced using a checklist sheet that will be signed
by Client. In cases when Client cannot sign,
Company will note the absence and take photos of
the noted damages. Client or the homeowner should
also sign the checklist sheet as proof that they have
been informed of any damage. If Client is not
present, Company’s employee in charge of the
service will notify Client of the noted damages with
supporting documents. If Company found any new
damage, the services will stop until Client can see
the damage and acknowledge its existence.
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CLEAN IT PWS, LLC
c. Company has a set of procedures to protect plant
life in the area. Client understands that cleaning or
washing is scheduled during midday sun, and there
is a possibility of leaf burn, as water can get around
the plant during the cleaning procedures. Any issues
with plant life within the area of washing will be
evaluated by Company to determine the plan of
action. It is Client’s responsibility to know what
plants on the property are suffering from leaf burn
or are wilted upon arrival. Company is not liable for
any damages to plants or landscape that were
burned prior to Company showing up, as Company
takes high precaution in treating landscape with
proper care.
- House Wash Acknowledgment.
a. Client must have a water spigot available, or
arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
b. Client understands that any existing oxidation,
flaws, and blemishes will be more visible after
cleaning. Vinyl siding that lacks maintenance and
exposed to the sun is susceptible to oxidation.
Oxidation can cause a chalky, white powder on the
surface, thus eliminating the clear luster. The effects
of oxidation can be noticeable only after cleaning,
as it can be covered with dirt and debris. This
should not be pointed out as Company’s fault after
cleaning, as it is always discussed during pre-
inspection and the cleaning process unless it is due
to the company’s negligence.
c. Client should shut off all electric outlets and
fixtures outside before the arrival of Company’s
team as a precaution.
d. In case of “site unseen estimates” where Company
uses only photos provided by Client, Eagle view
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CLEAN IT PWS, LLC
software, Google maps, or other locally listed
information, Company cannot take note of any
flaws in exterior surfaces. However, Company will
do its best to point out any flaws in exterior surfaces
on the date of cleaning.
e. Client understands that Company uses a cleaning
solution that is specifically formulated for their
cleaning services. It is proven not to cause any
discoloration or damage to home siding. Client
should not be alarmed if Client notices the faint
rusty color on Client’s siding. These are called weep
holes to allow ventilation and allow condensation to
drain out. However, these can be little homes for
bugs. Debris and dirt can also accumulate in these
holes. After washing, as it goes to the drying
process, leftover water or bug juices drained from
these holes. These can be bug feces, mold, and
debris. These will come off with the rain, morning
dew, or garden hose. These are not stains and are
not permanent. If the weep holes drip heavily,
Company agrees to do a visual inspection and a full
rinse.
f. Client understands that during house wash service,
Client will also receive basic window cleaning. This
is different from the window cleaning done with a
purified water pole system. The basic cleaning will
remove dirt and debris off windows but can leave
water spots. Company suggests removing window
screens for a more effective wash, but does not
guarantee water spots or “hazing” will not occur.
- Roof Treatment Acknowledgment.
a. Client must have a water spigot available, or
arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
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CLEAN IT PWS, LLC
b. Client understands that Company uses a cleaning
solution that is guaranteed to kill damaging growths
like algae, moss, or lichen. Roofs react differently
to the solution, meaning the result may vary. There
are times when it takes more time to completely
remove the dead growths. The materials and the age
of the roof, the location, and the amount of build-up
can affect the length of time to see the results.
Company does not pull growth with a force, as it
can cause damage. However, if Client insists on
Company doing so, Client should sign a waiver
stating that Company is not liable for any damage
that it may cause and that Client understands that
doing so could void the warranty with the roof
manufacturer.
c. Client understands that roofs naturally suffer
granular loss over time. Algae, moss, and lichen can
cause more significant granular loss. Also, after a
roof cleaning, areas affected by granular loss are
more visible since no organic matter is covering it.
- Touch Ups on Roofs. Touch-ups on roofs may be needed after washing. There is
a possibility that washing may leave light brown
areas after treatment and washing. These are just
dead algae, or the black streaks before treatment. In
these cases, Client must understand that Client
needs to wait for dead algae to come off with the
help of natural elements like rain and sun exposure.
These traces will fade after 6 to 8 weeks or longer,
especially on shingles. If the traces do not fade after
6 to 8 weeks, Client can contact Company so the
parties can assess and decide what to do next. The
span of time can also determine if the reapplication
of the solution is needed. Touch-ups are not charged
to Client given that it is necessary for proper
treatment on the initial quote. - Client’s Obligations On Date of Service. Client hereby agrees to ensure that the
following preparations take place prior to
Company’s arrival on the date of service:
a. Doors and windows should be shut tightly.
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CLEAN IT PWS, LLC
b. Please have all pet droppings removed from areas
immediately around home.
c. Shut off all outside electrical outlets and fixtures at
the breaker on the scheduled date even before the
team arrives.
d. Remove window screens for better washing and
rinsing.
e. Keep pets and kids indoors before and during
cleaning.
f. Clear the area to be serviced and remove sensitive
materials like rags, doormats, outdoor furniture, and
your vehicles from the areas being washed.
g. Client should refrain from using other water outlets
in the residence to maintain the pressure or volume
that is needed in cleaning.
h. Have an accessible and activated water spigot, or
other arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
For maximum pressure, Company should connect to
a direct line and not on the faucet. Company needs a
steady pressure of 40 PSI.
Company has a set of procedures to cover electrical outlets.
However, it is more applicable for the client to shut off the
electrical supply of all exterior outlets. As Company will
clean windows, Client should be the one to remove window
screens, as it can be brittle and fragile. This will allow
Company to give a thorough cleaning to windows.
- Exclusions & Limitations.
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CLEAN IT PWS, LLC
a. To secure a cleaning service in excess of $1000.00 a
20% deposit is required. This amount is non-
refundable and will be deducted from the total
quoted price once the service is completed on
Client’s invoice. The deposit must be paid to keep
Client’s scheduled slot in connection with
approving the quote sent via signature. As an
example, if a job is quoted at $1200.00, a $240.00
deposit is required, leaving the remaining $940.00
balance due after service. There are some cases
when a higher deposit is required depending on the
material of the surface to be clean and the type of
cleaning that should be done. This will be prepared
for Client with details from Company’s office
manager.
b. A $55.00 fee will be assessed if the client does not
have a stable water source ready when the
technicians have already arrived. The water pressure
should always be consistent at 40 PSI. This cannot
be maintained if there is water failure and will then
affect the cleaning process. An example of water
failure is when the filtration system fails or the well
pump stops and Company is not the one at fault. If
water source can be a problem, Client must have
other options or must make some arrangements with
Company for Company to bring water to the site,
which requires additional fees, as outlined in
Section 3(b) of this Contract.
c. A cancellation fee of $150.00 will be assessed if
Client cancels service without prior notice 72 hours
or more before the date of service. The same applies
when Company has already arrived on the
scheduled date and cleaning cannot proceed because
of ongoing construction work.
d. A $45.00 processing fee will be assessed in the case
of returned checks.
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CLEAN IT PWS, LLC
e. Company will not be held responsible for water
leaks and intrusion. As much as Company makes
every effort, there are times when it is inevitable
due to inadequate seals on windows and doors or
cracks on walls and foundations.
f. Client understands that Company should be notified
in advance in writing if there are particular surfaces
in the area or its surrounding that are sensitive to
Company’s cleaning solution. If not, Company is
not responsible for any ill-effect that it may cause
on any surface.
g. Client understands that Company is not responsible
for the following:
i. Unreachable areas beyond 28 ft
ladder capability
ii. Wasp Nests and Bird Nests that
are unreachable
iii.Cleaning in the form of a
“stripping” service
iv. Oxidation removal from gutters,
vinyl, metal. (tiger stripes)
v. Storm Windows and leakage
vi. Uncovered Outlets & Old Outlets
that have dry rotted and become
unsealed.
vii.Furniture Removal & Reinstall
viii.Runoff Cleaning (chemical
cleans and area that is nasty
underneath the area being
contracted to clean)
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CLEAN IT PWS, LLC
ix. Weep Holes and dirt buildup
from behind a weep hole causing
runs.
x. Vine Remnant and Removal
xi. Artillery Fungus
xii.Paint Splatters – we cannot
remove these.
xiii.Tree Sap
xiv.Wood Stripping or Client request
to put high pressure on wood
(We will not destroy wood for
the sake of “cleaning it.”)
xv.Open windows
xvi.Well Water Problems
xvii.Window Spotting as a result of
the House Washing Process.
xviii.Paint Runs & Fading – It is
Client’s responsibility to
understand the type of paint on
the home. Some types of paint
are notorious for runs and fading
with standard house wash
procedures, and Company is not
liable for paint runs or fading
with these types of paint or any
organic paint runs or fading.
xix.Faulty electrical outlet covers
allowing water to seep in and
enter the outlet, causing fires or
the breaker to throw.
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CLEAN IT PWS, LLC
xx.Company is not responsible for
the rare fogging issue with multi-
pane windows with bad seals.
h. This Contract does not guarantee that all stains will
be 100% removed. Company strives to make the
expectations clear, and Company will not use
pressure as a means of removing a blight if damage
would ensue.
i. Company is not responsible for any ill effects to any
substrates that were not pre-discussed beforehand
with an email in our inbox. If Company has not
been notified in advance in writing that something
cannot have detergent upon it, Company is not
responsible for it.
j. Company is not responsible for any water intrusion.
Company will do its best to mitigate any water
intrusion, but Client acknowledges that bad seals
around windows, doors, and concrete can make this
unavoidable.
- Content Use & Release. Client agrees to give Company permission to use
photos, videos, reviews, or descriptions of the
property for the purpose of advertising. These will
be used without any compensation to Client. Client
agrees not to initiate any civil action against
Company with regard to the use of the above media.
Company will not reveal personal and/or sensitive
information like names and/or addresses. Upon
Client’s approval, Company is allowed to display a
sign for marketing on the property for no more than
seven days. - Company’s Damages Liability. Company is liable for any damage to properties
that is a direct result of the company’s negligence
like operator errors and willful misconduct.
Damages must be reported to the company not more
than two days after the completion of the cleaning
service, otherwise those damages are waived. Client
agrees to allow Company 30 calendar days from the
date of being notified of any potential damages to
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CLEAN IT PWS, LLC
inspect and cure the issue(s) prior to Client
initiating any action related to the alleged damages.
- Severability. If any provision of this Contract or the application thereof is held
invalid by a court, arbitrator, or government agency
of competent jurisdiction, the Parties agree that such
a determination of invalidity shall not affect other
provisions or applications of the Contract which can
be given effect without the invalid provisions and
thus shall remain in full force and effect or
application. - Attorneys’ Fees and Costs. If at any point either Party breaches the
commitments contained within this Contract, the
non-breaching Party is entitled to recover all of its
reasonable attorneys’ fees and all other reasonable
costs incurred in the preparation and service of any
notice or demand hereunder, whether or not a legal
action is subsequently commenced. - No Waiver of Breach. The failure to enforce any provision of this Contract shall
not be construed as a waiver of any such provision,
nor prevent a Party thereafter from enforcing the
provision or any other provision of this Contract.
The rights granted the Parties are cumulative, and
the election of one shall not constitute a waiver of
such Party’s right to assert all other legal and
equitable remedies available under the
circumstances. - Amendments to the Contract. This Contract shall not be altered, amended, or
modified by oral representation made before or after
the execution of this Contract. All amendments or
changes of any kind must be in writing, executed by
all Parties.
[Signatures on next page]
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CLEAN IT PWS, LLC
IN WITNESS WHEREOF, this Contract is made effective the moment that Client
accepts Company’s proposal or estimate.
E N T E R E D I N T O T H I S _ _ _ _ _ _ _ _ _ D AY O F
_____, 2021.
Clean IT PWS, LLC
E N T E R E D I N T O T H I S _ _ _ _ _ _ _ _ _ D AY O F
_____, 2023.
CLEAN IT PWS, LLC
CUSTOMER CONTRACT
March 1, 2023
This Customer Contract (the “Contract”), by and
between Clean It PWS, LLC (“Company”) and Client,
sometimes referred to herein collectively as the “Parties”, is
made effective the moment that Client accepts Company’s
proposal or estimate.
WHEREAS, Company wishes for Client to understand Company’s expectations in
exchange for the services Company provides;
WHEREAS, Company wishes to provide
residential and commercial exterior cleaning services, such
as pressure washing, soft washing, roof cleaning, window
cleaning, deck cleaning, and gutter cleaning services to
Client in accordance with the terms of this Contract.
WHEREAS, Client wishes for Company to perform the aforementioned services at
Client’s property in accordance with the terms of this
Contract.
NOW, THEREFORE, for good and valuable
consideration, including but not limited to the consideration
described below, the receipt and sufficiency of which are
hereby acknowledged, the Parties agree as follows:
- Acceptance of Terms. Client understands that by accepting an estimate provided
by Company, Client agrees to all of the terms and
conditions contained in this Contract. Client
authorizes Company to accomplish the job specified
in the estimate. Client further agrees to hold
Company harmless for any property damage not
caused by Company’s negligence. Company is not
responsible for damages already noted during pre-
inspection, when providing an estimate, or during
on-site pre-work inspection, including but not
limited to, damages to loose siding, paint, wood,
trim, windows, oxidation, landscaping, or roofing.
- Binding Agreement. This Contract serves as a binding agreement between Client
and Company. This Contract constitutes the sole
and entire agreement between the parties hereto and
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CLEAN IT PWS, LLC
no modification of this Contract shall be binding
unless signed by all parties or assigns to this
Contract. No representation, promise, or
inducement not included in this Contract shall be
binding on any party hereto.
- Authorizations.
a. Client shall allow Company, its employees, and
representatives access to Client’s property to
accomplish the requested cleaning services. Client
further agrees to allow Company to visit the
property prior to the date of service for assessment
and after the services were performed for a follow-
up check. The aforementioned visits may be done
with short or no notice.
b. On the date of service, Client agrees to allow
Company to use the residential/commercial water
source via an outdoor spigot. In areas where well
water is used or there is low water pressure, Client
agrees to provide advance notice of such conditions
so Company can prepare and bring an adequate
amount of water for the cleaning service. In the
event Company is required to supplement the water
supply, Client understands that additional charges
will be assessed to Client as extra equipment is
needed to transport water and feed the water from
the tanks. These additional fees will vary depending
on factors like location and the quantity of water
needed.
c. Company equipment is powered by Company’s
systems, so Company will not connect to Client’s
home’s electrical supply. Company’s crew members
will inspect Client’s spigot to ensure that there is no
damage in it and the area surrounding. Client’s crew
members will take before and after photographs
documenting the condition of the spigot. Client
agrees that Company shall not be held liable for
either previously damaged spigot issues or issues
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CLEAN IT PWS, LLC
outside Client’s home unrelated to cleaning
services.
d. Company cannot proceed with any washing or
cleaning service if Client has ongoing construction
and/or home improvement projects going on. Client
is hereby advised to schedule Company’s services
to be performed on dates when no construction and/
or home improvement projects are being completed.
e. During unavoidable circumstances, such as
emergency or inclement weather conditions,
Company shall perform the requested cleaning
services on the next available business day. Client
acknowledges that as much as Company wants to
accommodate a quick reschedule, Company has
other considerations to take into account such as
working with other scheduled clients and weather
situations.
- Payment Terms.
a. Unless otherwise agreed by the parties in writing,
payment is due upon the completion of work.
Company accepts all forms of payment including
cash, check, or credit. If paying with credit,
Company accepts pay through a credit card
processor link or the office for the privacy and
security of Company’s information. Any invoice or
scheduled payment over 15 days past due will be
subject to a 7% late fee. If any invoice or
scheduled payment goes 30 days past due,
Company shall have the right to file a civil suit to
collect the outstanding debt. Company further
reserves the right to refuse to continue to do
business with a client who is currently past due or
who has been 30+ days past due more than once.
b. If Client and Company have a net 30 days’ payment
schedule, Client must have payment submitted to
Company within a 30-day grace period. Time is of
the essence. Any invoice or scheduled payment
that is 30 days past due after the date of the
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CLEAN IT PWS, LLC
Contract will be subject to a 7% late fee. If
payment is not received within 60 days of the due
date, Company reserves the right to file a civil suit
to collect the outstanding debt. Company further
reserves the right to refuse to continue to do
business with a client under a payment schedule
who is currently past due or who has been 60+ days
past due more than once.
- Risks and Releases of Liability.
a. Company has expert technicians who operate the
equipment used in any cleaning service. Company
always takes extra precautions not only to keep
Company’s technicians safe but also to avoid
causing any damage to Client’s property. Company
understands the type of pressure that a surface needs
when cleaning, like the use of low pressure on
delicate surfaces. However, damage can be
inevitable due to various reasons like poor
maintenance, neglect, or low-grade building
materials. Client is advised to implement routine
maintenance on the home’s surface and also ensure
a watertight seal to the home before the date of
cleaning to avoid damage. Company shall not be
held liable for any damages that occur due to
improper maintenance, neglect, or low-grade
building materials.
b. On the date of the cleaning service, Company will
note any pre-existing damage to the area to be
serviced using a checklist sheet that will be signed
by Client. In cases when Client cannot sign,
Company will note the absence and take photos of
the noted damages. Client or the homeowner should
also sign the checklist sheet as proof that they have
been informed of any damage. If Client is not
present, Company’s employee in charge of the
service will notify Client of the noted damages with
supporting documents. If Company found any new
damage, the services will stop until Client can see
the damage and acknowledge its existence.
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CLEAN IT PWS, LLC
c. Company has a set of procedures to protect plant
life in the area. Client understands that cleaning or
washing is scheduled during midday sun, and there
is a possibility of leaf burn, as water can get around
the plant during the cleaning procedures. Any issues
with plant life within the area of washing will be
evaluated by Company to determine the plan of
action. It is Client’s responsibility to know what
plants on the property are suffering from leaf burn
or are wilted upon arrival. Company is not liable for
any damages to plants or landscape that were
burned prior to Company showing up, as Company
takes high precaution in treating landscape with
proper care.
- House Wash Acknowledgment.
a. Client must have a water spigot available, or
arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
b. Client understands that any existing oxidation,
flaws, and blemishes will be more visible after
cleaning. Vinyl siding that lacks maintenance and
exposed to the sun is susceptible to oxidation.
Oxidation can cause a chalky, white powder on the
surface, thus eliminating the clear luster. The effects
of oxidation can be noticeable only after cleaning,
as it can be covered with dirt and debris. This
should not be pointed out as Company’s fault after
cleaning, as it is always discussed during pre-
inspection and the cleaning process unless it is due
to the company’s negligence.
c. Client should shut off all electric outlets and
fixtures outside before the arrival of Company’s
team as a precaution.
d. In case of “site unseen estimates” where Company
uses only photos provided by Client, Eagle view
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CLEAN IT PWS, LLC
software, Google maps, or other locally listed
information, Company cannot take note of any
flaws in exterior surfaces. However, Company will
do its best to point out any flaws in exterior surfaces
on the date of cleaning.
e. Client understands that Company uses a cleaning
solution that is specifically formulated for their
cleaning services. It is proven not to cause any
discoloration or damage to home siding. Client
should not be alarmed if Client notices the faint
rusty color on Client’s siding. These are called weep
holes to allow ventilation and allow condensation to
drain out. However, these can be little homes for
bugs. Debris and dirt can also accumulate in these
holes. After washing, as it goes to the drying
process, leftover water or bug juices drained from
these holes. These can be bug feces, mold, and
debris. These will come off with the rain, morning
dew, or garden hose. These are not stains and are
not permanent. If the weep holes drip heavily,
Company agrees to do a visual inspection and a full
rinse.
f. Client understands that during house wash service,
Client will also receive basic window cleaning. This
is different from the window cleaning done with a
purified water pole system. The basic cleaning will
remove dirt and debris off windows but can leave
water spots. Company suggests removing window
screens for a more effective wash, but does not
guarantee water spots or “hazing” will not occur.
- Roof Treatment Acknowledgment.
a. Client must have a water spigot available, or
arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
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CLEAN IT PWS, LLC
b. Client understands that Company uses a cleaning
solution that is guaranteed to kill damaging growths
like algae, moss, or lichen. Roofs react differently
to the solution, meaning the result may vary. There
are times when it takes more time to completely
remove the dead growths. The materials and the age
of the roof, the location, and the amount of build-up
can affect the length of time to see the results.
Company does not pull growth with a force, as it
can cause damage. However, if Client insists on
Company doing so, Client should sign a waiver
stating that Company is not liable for any damage
that it may cause and that Client understands that
doing so could void the warranty with the roof
manufacturer.
c. Client understands that roofs naturally suffer
granular loss over time. Algae, moss, and lichen can
cause more significant granular loss. Also, after a
roof cleaning, areas affected by granular loss are
more visible since no organic matter is covering it.
- Touch Ups on Roofs. Touch-ups on roofs may be needed after washing. There is
a possibility that washing may leave light brown
areas after treatment and washing. These are just
dead algae, or the black streaks before treatment. In
these cases, Client must understand that Client
needs to wait for dead algae to come off with the
help of natural elements like rain and sun exposure.
These traces will fade after 6 to 8 weeks or longer,
especially on shingles. If the traces do not fade after
6 to 8 weeks, Client can contact Company so the
parties can assess and decide what to do next. The
span of time can also determine if the reapplication
of the solution is needed. Touch-ups are not charged
to Client given that it is necessary for proper
treatment on the initial quote. - Client’s Obligations On Date of Service. Client hereby agrees to ensure that the
following preparations take place prior to
Company’s arrival on the date of service:
a. Doors and windows should be shut tightly.
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b. Please have all pet droppings removed from areas
immediately around home.
c. Shut off all outside electrical outlets and fixtures at
the breaker on the scheduled date even before the
team arrives.
d. Remove window screens for better washing and
rinsing.
e. Keep pets and kids indoors before and during
cleaning.
f. Clear the area to be serviced and remove sensitive
materials like rags, doormats, outdoor furniture, and
your vehicles from the areas being washed.
g. Client should refrain from using other water outlets
in the residence to maintain the pressure or volume
that is needed in cleaning.
h. Have an accessible and activated water spigot, or
other arrangements should have been made with
Company for water that will be brought to the site,
subject to additional fees, as outlined in Section
3(b) of this Contract. Client is hereby advised that
Company’s service equipment needs a direct
connection to a water line and not on a water faucet.
For maximum pressure, Company should connect to
a direct line and not on the faucet. Company needs a
steady pressure of 40 PSI.
Company has a set of procedures to cover electrical outlets.
However, it is more applicable for the client to shut off the
electrical supply of all exterior outlets. As Company will
clean windows, Client should be the one to remove window
screens, as it can be brittle and fragile. This will allow
Company to give a thorough cleaning to windows.
- Exclusions & Limitations.
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a. To secure a cleaning service in excess of $1000.00 a
20% deposit is required. This amount is non-
refundable and will be deducted from the total
quoted price once the service is completed on
Client’s invoice. The deposit must be paid to keep
Client’s scheduled slot in connection with
approving the quote sent via signature. As an
example, if a job is quoted at $1200.00, a $240.00
deposit is required, leaving the remaining $940.00
balance due after service. There are some cases
when a higher deposit is required depending on the
material of the surface to be clean and the type of
cleaning that should be done. This will be prepared
for Client with details from Company’s office
manager.
b. A $55.00 fee will be assessed if the client does not
have a stable water source ready when the
technicians have already arrived. The water pressure
should always be consistent at 40 PSI. This cannot
be maintained if there is water failure and will then
affect the cleaning process. An example of water
failure is when the filtration system fails or the well
pump stops and Company is not the one at fault. If
water source can be a problem, Client must have
other options or must make some arrangements with
Company for Company to bring water to the site,
which requires additional fees, as outlined in
Section 3(b) of this Contract.
c. A cancellation fee of $150.00 will be assessed if
Client cancels service without prior notice 72 hours
or more before the date of service. The same applies
when Company has already arrived on the
scheduled date and cleaning cannot proceed because
of ongoing construction work.
d. A $45.00 processing fee will be assessed in the case
of returned checks.
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CLEAN IT PWS, LLC
e. Company will not be held responsible for water
leaks and intrusion. As much as Company makes
every effort, there are times when it is inevitable
due to inadequate seals on windows and doors or
cracks on walls and foundations.
f. Client understands that Company should be notified
in advance in writing if there are particular surfaces
in the area or its surrounding that are sensitive to
Company’s cleaning solution. If not, Company is
not responsible for any ill-effect that it may cause
on any surface.
g. Client understands that Company is not responsible
for the following:
i. Unreachable areas beyond 28 ft
ladder capability
ii. Wasp Nests and Bird Nests that
are unreachable
iii.Cleaning in the form of a
“stripping” service
iv. Oxidation removal from gutters,
vinyl, metal. (tiger stripes)
v. Storm Windows and leakage
vi. Uncovered Outlets & Old Outlets
that have dry rotted and become
unsealed.
vii.Furniture Removal & Reinstall
viii.Runoff Cleaning (chemical
cleans and area that is nasty
underneath the area being
contracted to clean)
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CLEAN IT PWS, LLC
ix. Weep Holes and dirt buildup
from behind a weep hole causing
runs.
x. Vine Remnant and Removal
xi. Artillery Fungus
xii.Paint Splatters – we cannot
remove these.
xiii.Tree Sap
xiv.Wood Stripping or Client request
to put high pressure on wood
(We will not destroy wood for
the sake of “cleaning it.”)
xv.Open windows
xvi.Well Water Problems
xvii.Window Spotting as a result of
the House Washing Process.
xviii.Paint Runs & Fading – It is
Client’s responsibility to
understand the type of paint on
the home. Some types of paint
are notorious for runs and fading
with standard house wash
procedures, and Company is not
liable for paint runs or fading
with these types of paint or any
organic paint runs or fading.
xix.Faulty electrical outlet covers
allowing water to seep in and
enter the outlet, causing fires or
the breaker to throw.
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CLEAN IT PWS, LLC
xx.Company is not responsible for
the rare fogging issue with multi-
pane windows with bad seals.
h. This Contract does not guarantee that all stains will
be 100% removed. Company strives to make the
expectations clear, and Company will not use
pressure as a means of removing a blight if damage
would ensue.
i. Company is not responsible for any ill effects to any
substrates that were not pre-discussed beforehand
with an email in our inbox. If Company has not
been notified in advance in writing that something
cannot have detergent upon it, Company is not
responsible for it.
j. Company is not responsible for any water intrusion.
Company will do its best to mitigate any water
intrusion, but Client acknowledges that bad seals
around windows, doors, and concrete can make this
unavoidable.
- Content Use & Release. Client agrees to give Company permission to use
photos, videos, reviews, or descriptions of the
property for the purpose of advertising. These will
be used without any compensation to Client. Client
agrees not to initiate any civil action against
Company with regard to the use of the above media.
Company will not reveal personal and/or sensitive
information like names and/or addresses. Upon
Client’s approval, Company is allowed to display a
sign for marketing on the property for no more than
seven days. - Company’s Damages Liability. Company is liable for any damage to properties
that is a direct result of the company’s negligence
like operator errors and willful misconduct.
Damages must be reported to the company not more
than two days after the completion of the cleaning
service, otherwise those damages are waived. Client
agrees to allow Company 30 calendar days from the
date of being notified of any potential damages to
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inspect and cure the issue(s) prior to Client
initiating any action related to the alleged damages.
- Severability. If any provision of this Contract or the application thereof is held
invalid by a court, arbitrator, or government agency
of competent jurisdiction, the Parties agree that such
a determination of invalidity shall not affect other
provisions or applications of the Contract which can
be given effect without the invalid provisions and
thus shall remain in full force and effect or
application. - Attorneys’ Fees and Costs. If at any point either Party breaches the
commitments contained within this Contract, the
non-breaching Party is entitled to recover all of its
reasonable attorneys’ fees and all other reasonable
costs incurred in the preparation and service of any
notice or demand hereunder, whether or not a legal
action is subsequently commenced. - No Waiver of Breach. The failure to enforce any provision of this Contract shall
not be construed as a waiver of any such provision,
nor prevent a Party thereafter from enforcing the
provision or any other provision of this Contract.
The rights granted the Parties are cumulative, and
the election of one shall not constitute a waiver of
such Party’s right to assert all other legal and
equitable remedies available under the
circumstances. - Amendments to the Contract. This Contract shall not be altered, amended, or
modified by oral representation made before or after
the execution of this Contract. All amendments or
changes of any kind must be in writing, executed by
all Parties.
[Signatures on next page]
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IN WITNESS WHEREOF, this Contract is made effective the moment that Client
accepts Company’s proposal or estimate.
E N T E R E D I N T O T H I S _ _ _ _ _ _ _ _ _ D AY O F
_____, 2021.
Clean IT PWS, LLC
E N T E R E D I N T O T H I S _ _ _ _ _ _ _ _ _ D AY O F
_____, 2023.
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